Shipping policy

Shipping Policy

Last updated: 19 August 2026

At Rue Étoile, we carefully pack every order and work to make sure your pieces arrive safely and on time.

1. Processing Time

Orders are usually processed and shipped within 2–4 business days after payment has been successfully received.

During sales, promotions, holidays, or periods of particularly high order volume, processing may take a little longer. If there is a significant delay, we will do our best to inform you.

2. Shipping Within Germany

We currently ship orders within Germany.

  • Standard shipping: 3–5 business days after dispatch

  • Shipping costs are calculated and displayed at checkout.

  • Orders may require a signature upon delivery depending on the shipping service used.

Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.

3. International Shipping

We may offer shipping to selected countries outside Germany. Available destinations and shipping costs will be displayed at checkout.

International delivery times vary depending on the destination, shipping provider, customs processing, and other circumstances outside our control.

Please note that customs duties, import taxes, and other fees charged by the destination country are the responsibility of the customer.

4. Tracking

Where tracking is available, you will receive a tracking number by email after your order has been dispatched.

Please allow some time for the tracking information to become active after the parcel has been handed over to the shipping provider.

5. Incorrect or Incomplete Address

Please make sure your shipping address is correct and complete before placing your order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, we will contact you to arrange a new shipment. Additional shipping costs may apply.

6. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier. While we do our best to ensure a smooth delivery, we cannot guarantee exact delivery dates.

If your package appears to be significantly delayed or lost, please contact us at [your customer service email]. We will investigate the shipment with the carrier and assist you as far as possible.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and the item before disposing of anything.

Contact us as soon as possible at [your customer service email] with your order number and photographs so that we can look into the matter.

8. Questions About Shipping

If you have any questions about your order or our shipping policy, please contact us at:

Rue Étoile
Email: rueetoile01@gmail.com

We are happy to help.

Please note: This shipping policy should be used together with Rue Étoile's Terms & Conditions, Privacy Policy, and Returns & Refunds Policy.